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DHX - Dependable Hawaiian Express
12/2/2024
NEWS UPDATE
December 2, 2024
Dear Valued Customer,
We are providing the following for your information:
Holiday Schedules
The offices listed below will be closed for the holidays as follows:
USA | Christmas Day New Year’s Day | December 25 January 1 |
Australia | Christmas Day Boxing Day New Year’s Day | December 25 December 26 January 1 |
New Zealand | Christmas Day Boxing Day New Year’s Day New Year’s Day (Observed) | December 25 December 26 January 1 January 2 |
Japan | The Day Before New Year’s Eve New Year’s Eve New Year’s Day New Year’s Day (Observed) Coming-of-Age Day | December 30 December 31 January 1 January 2 – 3 January 13 |
Philippines | Christmas Eve Christmas Day Rizal Day New Year’s Eve New Year’s Day | December 24 December 25 December 30 December 31 January 1 |
Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
DHX Christmas and New Year’s Holiday Cut-offs
Out of Southern California:
During the week of Christmas, the cut-off for non-hazardous freight to Hawaii will be 5:00 pm PST on Monday, December 23, for the Tuesday, December 24 sail. Cut-off for hazardous freight to Hawaii will be 5:00 pm PST on Friday, December 20, for the Tuesday, December 24 sail. The cut-off for Guam hazardous freight will be 5:00 pm PST Friday, December 20, and for non-hazardous freight, 5:00 pm PST Monday, December 23, for the Tuesday, December 24 sail. All cargo received for Hawaii and Guam on Tuesday, December 24, will be loaded for the following Saturday, December 28 sail. During the week of New Year’s, the cut-off for non-hazardous freight to Hawaii will be 5:00 pm PST on Monday, December 30, for the Tuesday, December 31 sail. The cut-off for hazardous cargo will be 5:00 pm PST on Friday, December 27th, for the Tuesday, December 31 sail. Cut-off for non-hazardous freight for Hawaii and Guam will be 5:00 pm PST Monday, December 30, for the Tuesday, December 31 sail. All cargo received Tuesday, December 24, and Tuesday, December 31, will be held and loaded on the Saturday Sailings, December 28 and January 4.
Out of Northern California:
During Christmas and New Year’s week, we will not have our regular sail as Matson will be bypassing Oakland. Hazardous and non-hazardous cargo cut-offs to Hawaii and Guam will be at 3:00 pm PST on Monday, December 23, for the Tuesday, December 24 sail. Hazardous and non-hazardous cargo cut-offs for the Tuesday, December 31, Hawaii and Guam sail will be Monday, December 30, at 3:00 pm PST.
Out of Seattle:
The last sailing of the year will be December 27, 2024. Hazardous cargo cut-off is 12:00 pm Tuesday, December 24, and non-hazardous cargo is 2:00 pm Thursday, December 26.
Christmas and New Year’s Holiday Port Closures
Matson Navigation Company (“Matson”) has announced their upcoming holiday port operating hours, as is shown below. Matson’s adjusted cargo cut-offs and holiday hours are below.
Except where noted below, regular cut-off times apply for all voyages at West Coast terminals.
Departure | Vessel Voyage | Cargo Cut-Off | Honolulu Arrival | Guam Arrival |
Sat 12/14 AM Tacoma | Mahimahi 521W | Friday, 12/13 Swap Line -1600 CY - 2000 | Sat 12/21 | N/A |
Sat 12/21 AM Tacoma | Maunawili 233W | Friday, 12/20 Swap Line -1600 CY - 2000 | Sat 12/28 | N/A |
Tues 12/24 PM Long Beach | Kaimana Hila 059W | Tuesday, 12/24 Reefer/ HAZ -1000 CY - 1200 | Sun 12/29 | Tues 1/7 |
Tues 12/24 Oakland | Manulani 233W | Normal Cut-Off | Sat 12/28 | N/A |
Oakland- BYPASS Wed 12/25 | Manoa 510W | BYPASS | Thur 1/2 | N/A |
Sat 12/28 AM Tacoma | Maunawili 259W | Friday, 12/27 Swap Line -1600 CY - 2000 | Sat 1/4 | N/A |
Tues 12/31 PM Oakland | Maunwili 259W | Normal Cut-Off | Sat 1/4 | N/A |
Tues 12/31 PM Long Beach | Lurline 086W | Tues 12/31 Reefer/ HAZ - 1000 CY - 1200 | Sun 1/5 | Tue 1/14 |
Tues 12/31 PM Oakland | Mahimahi 522W | Tues 12/31 HAZ PPWK - 0800 Dry/Reefer - 1000 | Wed 1/8 | N/A |
Mokihana 484W will arrive on the morning of Thursday, December 26, instead of its standard Wednesday night arrival. Cargo that does not connect to Haleakala 452C will ship with voyage 501B. In addition, Manoa 510W will arrive on Thursday, January 2.
CHRISTMAS AND NEW YEAR’S TERMINAL HOURS:
All terminal and gate operations are closed on the following days:
● Wednesday, December 25
● Wednesday, January 1
Hours of operation are as noted for the following days.
LONG BEACH | Auto Lot Hours | CY Hours |
Tuesday, December 24 | Closed | 0800-1430 |
Saturday, December 28 | Closed | Closed |
Sunday, December 29 | Closed | Closed |
Tuesday, December 31 | Closed | 0800-1430 |
TACOMA | Auto Lot Hours | CY Hours | Swap Line |
Tuesday, December 24 | Closed | 0800-1400 | 0800-1200 |
Tuesday, December 31 | Closed | 0800-1400 | 0800-1200 |
Wednesday, January 1 | Closed | Closed | Closed |
OAKLAND | Auto Lot Hours | CY Hours |
Tuesday, December 24 | Closed | 0800-1430 |
Saturday, December 28 | Closed | Closed |
Tuesday, December 31 | Closed | 0700-1430 |
Wednesday, January 1 | Closed | Closed |
HONOLULU | Auto Lot Hours | CY Hours |
Tuesday, December 24 | 0800-1130 | 0600-1545 |
Saturday, December 28 | Closed | Closed |
Sunday, December 29 | Closed | 0700-1145 |
Tuesday, December 31 | 0800-1130 | 0600-1545 |
Wednesday, January 1 | Closed | Closed |
HILO, Nawiliwili, and Kahului | Auto Lot Hours |
Wednesday, January 1 | Closed |
GUAM | CY Hours |
Tuesday, December 24 | 0800-1700 |
Tuesday, December 31 | 0800-1700 |
Wednesday, January 1 | Closed |
Hawaii Service Rates for 2025
In their effort to keep pace with rising costs, Matson Navigation Company (“Matson”) announced they will increase container rates by $200 per westbound and $100 per eastbound container, effective January 5, 2025.
On the same date, the Terminal Handling Charge (THC) for Hawaii will increase by the following amounts:
● West Coast to Honolulu Increase $100 per container to $1,625
● West Coast to Neighbor Islands Increase $200 per container to $1,725
● Honolulu to West Coast Increase $50 per container to $840
● Neighbor Island to West Coast Increase $100 per container to $890
Additional assessorial charges will increase by the following amounts:
● Hazardous Ocean Surcharge Increase $50 per container to $425
Matson has further explained these increases are necessary to help offset continuing inflationary cost pressure. As Neighbor Island costs are higher than Oahu, they are increasing the THC at a higher rate for those islands.
As a result, our Hawaii rates will increase like amounts for Full Container Loads (FCL). For Less-than-Container Load (LCL) cargo, our Customer rates will be raised based on various factors, including the commodity, density, and current costs. These changes will occur with shipments sailing on or after January 5, 2025. Please get in touch with your Salesperson to discuss adjustments to your rate levels.
Due to increased costs in Hawaii, delivery and accessorial rates will increase as follows –
- Oahu 5% with the exception of Will Call rates and Zone 1 spot rates
- Hilo 6%
- Kauai 4%
As always, we thank you for your business and continued confidence. Should you have any questions, please contact your local Salesperson or our Customer Service Support Center at 1-800-488-4888 or 1-310-537-2000, Ext. 2020.
Project Cargo Services
Need to ship oversized or heavy cargo, or require specialized logistics solutions? DHX provides the fastest, safest, and most economical methods for moving your goods worldwide. We handle every part of the process, from trucking and crating to warehousing, port stevedoring, and ocean transport.
For a rate quote or more information, contact a Project Specialist at 800-488-4888 (U.S. only) or 310-537-2000, Ext. 1208, or email projects@dhx.com.
Warehousing and Storage in Hawaii
Looking for short- or long-term storage and distribution services in Hawaii? Our DHX-Dependable Hawaiian Express facilities are conveniently located across the Hawaiian Islands—in Honolulu (Oahu), Wailuku (Maui), and Kona (Big Island)—as well as in Guam, offering you a reliable solution for order fulfillment.
For more information, please contact Eli Forkner at 800-488-4888, Ext. 1740.
DHX Blog – Shipping Insights
Visit our blog at www.dhx.com for the latest updates, tips, and shipping insights. You’ll also find links to our social media pages, where we share news and company highlights.
Customer Feedback on Trustpilot
We value your feedback! Please visit our Trustpilot page to share your experience with us. Your input helps us improve our services and better serve you and other customers. We look forward to hearing from you!
https://www.trustpilot.com/review/dhx.com
Should you have additional questions, please contact your local office or our Corporate Customer Service Center at 800.488.4888, Ext. 2020, or email us at custserv@dhx.com.
Thank you for your business - we appreciate it!
We wish you and your loved ones a Happy Holiday Season and a healthy and prosperous 2025.