News Updates

DHX - Dependable Hawaiian Express

10/2/2024

NEWS UPDATE

October 2, 2024

Dear Valued Customer,

The following is provided for your information:

East / Gulf Coast Dockworker Strike

As you may have seen in news reports, the International Longshore (ILA), which represents dockworkers at ports on the U.S. East Coast and Gulf Coast, has announced that its members have begun a strike following a breakdown in contract negotiations.

At this time, our ocean carriers are not experiencing any impact, nor do they expect any significant impact on their services off the West Coast. As a reminder, our ocean carrier vessels call exclusively at West Coast ports, where the current longshore union contract runs through July 1, 2028.

We are monitoring the situation carefully and will continue to provide updates if anything changes. We are focused on timely and dependable service for our customers.

If you have any questions or need further clarification, please don't hesitate to reach out to your sales executive, local office or contact our Corporate Customer Service Center at 800-488-4888, Ext. 2020, or via email at custserv@dhx.com.

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date. 

Fuel-Related Surcharge Increase – Hawaii / Guam / Micronesia

As a reminder, we received advisement that the Hawaii and Guam Ocean Carriers have increased their FRSC effective Sunday, September 1, 2024, due to increased fuel-related costs. The surcharge for Hawaii service has increased from 22.0% to 23.5%, and for Guam/CNMI and Micronesia, from 23.0% to 24.5%.

For customers who have not yet transitioned to the tariff restructuring, the surcharge for Hawaii service has increased from 44% to 45.7%, and for Guam/Micronesia, from 46% to 47.8%.

If you have any questions or need further clarification, please don't hesitate to reach out to your sales executive or local office or contact our Corporate Customer Service Center at 800-488-4888, Ext. 2020, or via email at custserv@dhx.com.

Island Service Rate Increases Effective September 2024

Due to continued increases in business operations and overall cost, most of our island service rates in Maui and Kona have increased, effective for shipments sailing on and after September 1, 2024.

Maui     Westbound cube delivery rates, including will-call    7%

Westbound spot delivery rates will remain unchanged

Local trucking and delivery accessorial rates            6%

*warehousing and storage rates will remain unchanged*

Kona     All related delivery and accessorial rates                  5%

*will call rates will remain unchanged*

Project Cargo

Shipping oversize or heavy cargo, or require unique solutions from origin to destination worldwide? As a premier service provider, we understand specialized project needs and can offer the fastest, safest, and most economical method of moving your goods. DHX has an unsurpassed ability to handle all integral parts of the process, from trucking companies to crating, warehousing, loading companies, port stevedoring, ocean carriers, and more.

For a rate quote or more information, please contact a Project Specialist at 800.488.4888 (U.S. only) or 310.537.2000, Ext. 1208, or email us at projects@dhx.com.

Warehousing and Storage

Do you need short or long-term storage and distribution services in Hawaii?

Our DHX-Dependable Hawaiian Express facilities are conveniently located across the Hawaiian Islands in Honolulu (Oahu), Wailuku (Maui), and Kona (the Big Island), as well as Guam, to provide you with a simple solution for order fulfillment. For further information, please contact Eli Forkner at 800.488.4888, Ext. 1740.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com for our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.

Tell Us How We’re Doing

We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers. We would love to hear your feedback!  

https://www.trustpilot.com/review/dhx.com

Should you have additional questions, please contact your local office or our Corporate Customer Service Center at 800.488.4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!