NEWS UPDATE
Dear Valued Customer,
The following is provided for your information:
Holiday Schedules
The offices listed below will be closed for the holidays as follows:
USA | Labor Day | September 2 |
Japan | Mountain Day Substitute Holiday for Mountain Day | August 11 August 12 |
Philippines | National Heroes Day | August 26 |
Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
DHX–Dependable Hawaiian Express Labor Day Holiday Cut-Offs
Out of Southern California – The cutoff for Hawaii non-hazardous freight to sail Wednesday, September 4, will be Tuesday, September 3, by 5:00 pm PST. We will not be sailing hazardous freight for Hawaii on Wednesday, September 4. The hazardous freight received on Friday, August 30, and Tuesday, September 3, by 5:00 pm PST will sail on Saturday, September 7. The cutoff for Guam non-hazardous freight will be Friday, August 30, by 5:00 pm PST, and the cutoff for Guam hazardous freight will be Thursday, August 29, by 5:00 pm PST for sail Wednesday, September 4.
Out of Northern California – The cutoff for the Hawaii and Guam for hazardous and non-hazardous will be Thursday, August 29, by 3:00 pm PST for sail Tuesday, September 2. The cutoff for hazardous freight must be dropped off by 3:00 pm PST on Tuesday, September 2, and non-hazardous freight must be dropped off by 3:00 pm PST on Tuesday, September 2, for sail on Wednesday, September 3.
Labor Day Terminals Closure
All DHX-Dependable Hawaiian Express terminals will be closed on Monday, September 2, 2024, in observance of Labor Day.
Labor Day Holiday Port Schedule and Gate Hours
All Ocean Carrier terminals will be closed on the U.S. Mainland and in Hawaii and Guam on Monday, September 2, 2024.
Fuel-Related Surcharge Increase – Hawaii / Guam / Micronesia
As a reminder, we received advisement that as a result of increased fuel-related costs, the Hawaii and Guam Ocean Carriers will increase their FRSC effective Sunday, September 1, 2024. The surcharge for Hawaii service will increase from 22.0% to 23.5%, and for Guam/CNMI and Micronesia, it will increase from 23.0% to 24.5%.
For customers who have not yet transitioned to the tariff restructuring, the surcharge for Hawaii service will increase from 44% to 45.7%, and for Guam/Micronesia, it will increase from 46% to 47.8%.
If you have any questions or need further clarification, please don't hesitate to reach out to your sales executive, local office or contact our Corporate Customer Service Center at 800-488-4888, Ext. 2020, or via email at custserv@dhx.com.
Island Service Rate Increases Effective September 2024
As a result of continued increases to business operations and overall cost, we will be increasing most of our island service rates in Maui and Kona, effective for shipments sailing on and after September 1, 2024.
Maui Westbound cube delivery rates, including will-call 7%
Westbound spot delivery rates will remain unchanged
Local trucking and delivery accessorial rates 6%
*warehousing and storage rates will remain unchanged*
Kona All related delivery and accessorial rates 5%
*will call rates will remain unchanged*
As always, we appreciate your understanding and support and we thank you for your business and continued confidence. Should you have any questions, please reach out to your local Account Executive or our Corporate Customer Service Support Center at 1-800-488-4888 or 1-310-537-2000, Ext. 2020.
Project Cargo
Shipping oversize or heavy cargo, or require unique solutions from origin to destination worldwide? As a premier service provider, we understand specialized project needs and can offer the fastest, safest, and most economical method of moving your goods. DHX has an unsurpassed ability to handle all integral parts of the process, from trucking companies to crating, warehousing, loading companies, port stevedoring, ocean carriers, and more.
For a rate quote or more information, please contact a Project Specialist at 800.488.4888 (U.S. only) or 310.537.2000, Ext. 1208, or email us at projects@dhx.com.
Warehousing and Storage
Do you need short or long-term storage and distribution services in Hawaii?
Our DHX-Dependable Hawaiian Express facilities are conveniently located across the Hawaiian Islands in Honolulu (Oahu), Wailuku (Maui), and Kona (the Big Island), as well as Guam, to provide you with a simple solution for order fulfillment. For further information, please contact Eli Forkner at 800.488.4888, Ext. 1740.
DHX Blog – Shipping Insights
We encourage you to visit our blog at www.dhx.com for our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.
Tell Us How We’re Doing
We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers. We would love to hear your feedback!
https://www.trustpilot.com/review/dhx.com
Should you have additional questions, please contact your local office or our Corporate Customer Service Center at 800.488.4888, Ext. 2020, or email us at custserv@dhx.com.
Thank you for your business - we appreciate it!