News Updates

DHX - Dependable Hawaiian Express

5/1/2024

NEWS UPDATE

Dear Valued Customer,

We are providing the following for your information:

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Changes to Memorial Day Sailing Cut-off Dates

Southern California (Los Angeles):

Cutoff for Wednesday sailing on May 29, 2024:

Hawaii Non-Hazardous - 5:00 pm (PST) on Tuesday, May 28

Hawaii Hazardous - There will be no hazardous cargo to Hawaii for the Wednesday sailing. Hazardous freight received Friday, May 24 will be rolled to the Saturday, June 1 sailing.

Guam Non-Hazardous - 5:00 pm (PST) on Friday, May 24.

Guam Hazardous - 5:00 pm (PST) on Thursday, May 23.

Northern California (Hayward):

Cutoff for Tuesday sailing on May 28, 2024:

All cargo for Honolulu and Guam - 3:30 pm (PST) on Thursday, May 23.

Northwest (Seattle):

No change to the cutoff, remains the same on Thursday at 2:00 pm (PST).

New Seattle Terminal

DHX-Dependable Hawaiian Express, Inc. has recently relocated on March 4, 2024, to a new Kent, Washington facility. Our purpose for the move is to better enhance service accessibility for our valued customers and vendors, offering easy freeway access and a well-equipped larger terminal. We're eagerly anticipating the new service opportunities, including a spacious warehouse with ample storage capabilities along with a larger dock capacity to allow for container cross-dock devanning in the Pacific Northwest area. 

Below are our updated address and contact details:

New location: 

21820 76th Ave S

Kent, WA 98032

Phone:

Toll-Free: 800.349.7079

Tel: 206.242.2827

Email: info.seattle@dhx.com

Office Hours:

8:00 AM – 5:00 PM Monday - Thursday

8:00 AM - 4:00 PM on Friday

We truly value your business and look forward to continuing to serve you from our new location.

Quality Matters

Since 1998, DHX-Dependable Hawaiian Express has proudly held its ISO 9001 certification, a testament to our unwavering pursuit of excellence. Through independent audits, we continuously affirm our adherence to ISO 9001:2015 Standards, validating our dedication to delivering reliable service quality.

ISO 9001, at its core, embodies a comprehensive set of standards centered around quality management systems. Spearheaded by the International Organization for Standardization (ISO), these standards are enforced by accreditation and certification bodies. ISO 9001 serves as a universally recognized framework for orchestrating internal processes within organizations, promoting a holistic approach to business management with a distinct emphasis on service quality and customer satisfaction.

Key components of ISO 9001 include:

-       Firm commitment to quality from top management

-       Customer-centric approach

-       Allocation of adequate resources

-       Ensuring employee competence

-       Effective process management across production, service delivery, administrative, and support functions

-       Thorough quality planning

We're eagerly looking forward to the opportunity to provide you with exceptional service!

Your Feedback Matters

In alignment with our ISO 9001:2015 commitment to Customer Focus, we invite you to visit our Trustpilot page and share your experience with us. Your valuable feedback aids us in refining our services for you and all our esteemed customers. We eagerly anticipate the chance to provide the "Dependable Difference" and serve you with excellence.

Trustpilot Link: https://www.trustpilot.com/review/dhx.com

For any further inquiries, please reach out to your local office or our Corporate Customer Service Center at 800.488.4888, Ext. 2020, or via email at custserv@dhx.com.