NEWS UPDATE
Dear Valued Customer,
We are providing the following for your information:
Holiday Schedules
The offices listed below will be closed for the holidays as follows:
Australia | ANZAC Day | April 25 |
New Zealand | ANZAC Day | April 25 |
Japan | Showa Day | April 29 |
Philippines | Araw ng Kagitingan Eidul-Fitar | April 9 April 10 |
Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
New Seattle Terminal
DHX-Dependable Hawaiian Express, Inc. has relocated to a new Kent, Washington facility on Monday, March 4, 2024. Our move will enhance service accessibility for our valued customers and vendors, offering easy freeway access and a well-equipped terminal. We're eagerly anticipating the opportunities for this move, including a spacious warehouse with ample storage capabilities and cross-dock devanning.
Here are our updated address and contact details:
New location:
21820 76th Ave S
Kent, WA 98032
Phone:
Toll-Free: 800.349.7079
Tel: 206.242.2827
Email: info.seattle@dhx.com
Office Hours:
8:00 AM – 5:00 PM Monday - Thursday
8:00 AM - 4:00 PM on Friday
If you have any questions or need help, please do not hesitate to contact your local sales representative, the nearest office, or our Corporate Customer Service Center at 800.488.4888, Extension 2020. Alternatively, you can reach us via email at custserv@dhx.com.
We truly value your business and look forward to continuing to serve you from our new location.
Ocean Services
At our core, delivering exceptional customer service is our foremost priority. Here's a brief overview of the services we offer:
Import Service Features
● Use of DEPOT (Dependable Electronic Purchase Order Tracking), for higher-volume customers — DEPOT is an interactive, real-time procurement tracking shipping software system
● Breakbulk/devan agent for shippers, consignees
● Loading/transloading containers at foreign ports
● CFS station for steamships
● Coordination of documents
● Customs clearance
● Container drayage
● Customs-bonded CFS in Los Angeles
Export Service Features
● Transloading/loading containers at foreign ports
● Container drayage
● Documentation coordination
● LCL and FCL shipping to most international destinations
We look forward to serving you!
Tell Us How We’re Doing
We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers. We would love to hear your feedback!
https://www.trustpilot.com/review/dhx.com
Should you have additional questions, please contact your local office or our Corporate Customer Service Center at 800.488.4888, Ext. 2020, or email us at custserv@dhx.com.
Thank you for your business - we appreciate it!