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DHX - Dependable Hawaiian Express
12/4/2023
Dear Valued Customer,
We are providing the following for your information:
Holiday Schedules
The offices listed below will be closed for the holidays as follows:
| USA | Christmas Day
New Year’s Day | December 25
January 1 |
| Australia | Christmas Day
Boxing Day
New Year’s Day | December 25
December 26
January 1 |
| New Zealand | Christmas Day
Boxing Day
New Year’s Day
New Year’s Day (Observed) | December 25
December 26
January 1
January 2 |
| Japan | The Day Before New Year’s Eve
New Year’s Eve
New Year’s Day
New Year’s Day (Observed)
Coming-of-Age Day | December 30
December 31
January 1
January 2 – 3
January 8 |
| Philippines | Christmas Eve
Christmas Day
Rizal Day
New Year’s Eve
New Year’s Day | December 24
December 25
December 30
December 31
January 1 |
Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.
DHX Christmas and New Year’s Holiday Cut-offs
Out of Southern California:
During the week of Christmas, the cut-off for non-hazardous freight to Hawaii will be 5:00 pm PST on Tuesday, December 26. The cut-off for Guam hazardous freight will be 5:00 pm PST Thursday, December 21, and for non-hazardous freight, 5:00 pm PST Friday, December 22 for the Wednesday, December 27 sail. All hazardous cargo received for Hawaii on Friday, December 22, and Tuesday, December 26, will be loaded for the following Saturday, December 30 sail. During the week of New Year’s, the cut-off for non-hazardous freight to Hawaii will be 5:00 pm PST on Tuesday, January 2. Cut-off for hazardous freight for Guam will be 5:00 pm PST Thursday, December 28, and for non-hazardous freight will be 5:00 pm PST Friday, December 29, for the Wednesday, January 3 sail.
Out of Northern California:
During Christmas and New Year's week, we will not have our regular sail as Matson will be bypassing Oakland. Hazardous and non-hazardous cargo cut-offs to Hawaii and Guam will be at 3:00 pm PST Tuesday, December 26, for the Wednesday, December 27 sail. Hazardous and non-hazardous cargo cut-offs for the Sunday, December 31, Hawaii and Guam sail will be Thursday, December 28, at 3:00 pm PST. During the week of New Year’s, the cut-offs for hazardous and non-hazardous freight to Hawaii and Guam will be 3:00 pm PST Tuesday, January 2, for the Wednesday, January 3 sail.
Out of Seattle:
During the week of Christmas, there will be no sailing out of the PNW. The last sailing of the year will be December 23, 2023. We will still receive freight during the Christmas week, but all cargo will be held for the next sail to Hawaii on January 6, 2023.
Christmas and New Year’s Holiday Port Closures
Matson Navigation Company (“Matson”) has announced their upcoming holiday port operating hours, as is shown below. Matson’s adjusted cargo cut-offs and holiday hours are below.
Except where noted below, regular cut-off times apply for all voyages at West Coast terminals.
| Departure | Vessel Voyage | Cargo Cut-Off | Honolulu Arrival | Guam Arrival |
| Sat 12/16 AM Long Beach | Mahimahi V500 | Normal Cut-Off | Wed 12/20 | PM Wed 1/3 |
| Tue 12/19 AM Oakland | Maunawili V248 | Normal Cut-Off | Sat 12/23 | PM Wed 1/3 |
| Wed 12/20 AM Long Beach | Daniel K. Inouye V073 | Normal Cut-Off | Tues 12/26 | PM Wed 1/3 |
| Sat 12/23 AM Long Beach | Mokihana V460 | Normal Cut-Off | Wed 12/27 | PM Tue 1/9 |
| Sat 12/23 PM Tacoma | Maunalani V207 | Normal Cut-Off | Fri 12/29 | PM Tue 1/9 |
| Wed 12/27 AM Long Beach | Matsonia V049 | Normal Cut-Off | Sat 12/31 | PM Tue 1/9 |
| Sat 12/30 AM Long Beach | Mahimahi V501 | Normal Cut-Off | Wed 1/3 | AM Tue 1/16 |
| Sun 12/31 PM Oakland | Maunawili V249 | Sun 12/31 1000
Earlier for Haz, and non-Hawaii destinations. | Fri 1/5 | AM Tue 1/16 |
| Wed 1/3 AM Oakland | Kaimana Hila V054 | Normal Cut-Off | Sun 1/7 | AM Tue 1/16 |
CHRISTMAS AND NEW YEAR’S TERMINAL HOURS:
All terminal and gate operations are closed on the following days:- Monday, December 25
- Monday, January 1
Hours of operation are as noted for the following days.
| LONG BEACH | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | Closed |
| Tuesday, December 26 | 0800-1600 | 0800-1645, 1800-0200 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | Closed |
| Tuesday, January 2 | 0800-1600 | 0800-1645, 1800-0200 |
| TACOMA | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | Closed |
| Tuesday, December 26 | 0800-1500 | 0800-1630 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | Closed |
| Tuesday, January 2 | 0800-1500 | 0800-1630 |
| OAKLAND | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | 0800-1500 |
| Tuesday, December 26 | 0800-1630 | 0800-1630 |
| Saturday, December 30 | Closed | 1800-0230 |
| Sunday, December 31 | Closed | 0800-1500 |
| Tuesday, January 2 | 0800-1630 | 0800-1630 |
| HONOLULU | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | 0700-1545 |
| Tuesday, December 26 | 0800-1545 | 0700-1745 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | 0700-1545 |
| Tuesday, January 2 | 0800-1545 | 0700-1745 |
| HILO | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | Closed |
| Tuesday, December 26 | Closed | 0700-1130, 1300-1730 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | Closed |
| Tuesday, January 2 | Closed | 0700-1130, 1300-1730 |
| KAWAIHAE | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | Closed |
| Tuesday, December 26 | Closed | 0700-1130, 1300-1730 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | Closed |
| Tuesday, January 2 | Closed | 0700-1130, 1300-1730 |
| KAHULUI | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | Closed |
| Tuesday, December 26 | 0700-1530 | 0700-1600 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | Closed |
| Tuesday, January 2 | 0700-1530 | 0700-1600 |
| NAWILIWILI | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | Closed |
| Tuesday, December 26 | 0700-1130, 1300-1530 | 0700-1130, 1300-1730 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | Closed |
| Tuesday, January 2 | 0700-1130,1300-1530 | 0700-1130, 1300-1730 |
| GUAM | Auto Lot Hours | CY Hours |
| Saturday, December 23 | Closed | Closed |
| Sunday, December 24 | Closed | Closed |
| Tuesday, December 26 | 0800-1700 | 0800-1700 |
| Saturday, December 30 | Closed | Closed |
| Sunday, December 31 | Closed | Closed |
| Tuesday, January 2 | 0800-1700 | 0800-1700 |
Hawaii Service Rates for 2024
In their effort to keep pace with rising costs, Matson Navigation Company (“Matson”) announced they will increase container rates by $250 per westbound and $125 per eastbound container, effective January 7, 2024. Simultaneously, their Terminal Handling Charge (THC) will increase by $150 to $1,525 per westbound container and $90 to $790 per eastbound container. In addition, the following adjusted surcharges will apply:
- Hazardous Ocean Surcharge will increase by $25 per container
- Hazardous Truck Surcharge will increase by $25 per container
As a result, our Hawaii rates will increase like amounts for Full Container Loads (FCL).
For Less-than-Container Load (LCL) cargo, our Customer rates will be raised based on various factors, including the commodity, density, and current costs. These changes will occur with shipments sailing on or after January 7, 2024. Please get in touch with your Salesperson to discuss adjustments to your rate levels.
As you may already know, the State of Hawaii increases its Wharfage and Facility Security fees annually on July 1st. Though the increase is unknown, we anticipate a minimum of 3% of the current Hawaii Wharfage and Facility Security charges.
Due to increased costs in our Hawaii operations, we will increase our Oahu Westbound ocean delivery and related accessorial rates for service by 5%, effective January 7, 2024.
As always, we thank you for your business and confidence.
Airfreight
DGX is one of the most respected air freight service providers, serving global air destinations through most airports, to and from any point in the United States, as well as between foreign points. Our air service offers the highest quality of global air freight service available within the air cargo industry. Shipments from 1 lb. to 10,000 lbs. or more can easily move door to door or door to airport.
Whether oversized, heavyweight, or hazardous materials, we ensure that the integrity of your shipment is maintained throughout the carriage. DGX is fully compliant with all U.S. Government agency rules and regulations, including TSA, DHS, and FAA, and is also IATA licensed.
For more information, please contact one of our air team members at 800.700.3858 (U.S. only) or email us at air@dgxglobal.com.
We look forward to serving you!
Project Cargo
Shipping oversize or heavy cargo, or require unique solutions from origin to destination worldwide? As a premier service provider, we understand specialized project needs and can offer the fastest, safest, and most economical method of moving your goods. DHX has an unsurpassed ability to handle all integral parts of the process, from trucking companies to crating, warehousing, loading companies, port stevedoring, ocean carriers, and more.
For a rate quote or more information, please contact a Project Specialist at 800.488.4888 (U.S. only) or 310.537.2000, Ext. 1208, or email us at projects@dhx.com.
Warehousing and Storage
Do you need short or long-term storage and distribution services in Hawaii?
Our DHX-Dependable Hawaiian Express facilities are conveniently located across the Hawaiian Islands in Honolulu (Oahu), Wailuku (Maui), and Kona (the Big Island), as well as Guam, to provide you with a simple solution for order fulfillment. For further information, please contact Eli Forkner at 800.488.4888, Ext. 1740.
DHX Blog – Shipping Insights
We encourage you to visit our blog at www.dhx.com for our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.
Tell Us How We’re Doing
We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers. We would love to hear your feedback!
https://www.trustpilot.com/review/dhx.com
Should you have additional questions, please contact your local office or our Corporate Customer Service Center at 800.488.4888, Ext. 2020, or email us at custserv@dhx.com.
We wish you and your loved ones a Happy Holiday Season and a healthy and prosperous 2024.
Thank you for your business - we appreciate it!