News Updates

DHX - Dependable Hawaiian Express

11/15/2022

Dear Valued Customer,

We are providing the following for your information:

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.


Thanksgiving Holiday Cut-offs

DHX-Dependable Hawaiian Express west coast terminals will be closed Thursday, November 24 and Friday, November 25. Non-hazardous cargo cut-off will be Wednesday, November 23 for the Saturday, November 26 sail. Please note, due to the holiday schedule, our Southern California terminal will not sail any hazardous cargo on Saturday, November 26. The hazardous cargo cut-off is Monday, November 21 for the Wednesday, November 23 sail and Monday, November 28 for the Wednesday, November 30 sail. There are no changes to our cut-offs for our Oakland and Seattle terminals.

Thanksgiving Holiday Port Closures

Matson Navigation Company (“Matson”) has announced their Thanksgiving holiday port operating hours, as is shown below. The vessels sailing to Hawaii and Guam will sail on normal schedules, with no changes for this holiday.

Warehousing and Storage

We have warehousing and storage for palletized goods in Honolulu, Maui, Kona, and Guam. Our customers can monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store.” In doing so, Customers can increase retail selling space or free up workspace in their existing facility and have supplies arrive as needed. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

Span Alaska Acquires Alaskan Business of DHX-Dependable Hawaiian Express, Inc.

DHX-Dependable Hawaiian Express continues to provide door-to-door service in Alaska with Span Alaska as its primary service provider. DHX and Span Alaska continue to collaborate on the transition of service that went into effect on July 11, 2022 to ensure the service levels and consistency meet your expectations.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.


Tell Us How We’re Doing

We would love to hear your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers! 

https://www.trustpilot.com/review/dhx.com


COVID-19 Consideration

DHX remains committed to protecting the safety and health of its employees, customers, and vendors during the pandemic. As a multi-location transportation service provider, we have implemented and standardized policies across the board to ensure we comply with State and Federal mandates and follow CDC guidelines to prevent the spread of COVID-19.  

We wish you all to be safe and healthy from our hearts to yours! 

Should you have additional questions, please contact your local office, or our Corporate Customer Service Center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!