News Updates

DHX - Dependable Hawaiian Express

5/16/2022

Dear Valued Customer,

The following is provided for your information:


Memorial Day Holiday Vessel Schedules and Cutoffs

DHX-Dependable Hawaiian Express – Southern California:
The cutoff for hazardous freight to Guam will be 5:00 pm PST Thursday, May 26 and for non-hazardous freight 5:00 pm PST Friday, May 27 for the Wednesday, June 1 sail.
The cutoff for non-hazardous freight to Hawaii will be Tuesday, May 31 for the Wednesday, June 1 sail. There will be no hazardous cargo to Hawaii for the Wednesday, June 1 sail. Hazardous freight received Friday, May 27 will be rolled to the Saturday, June 4 sail.

DHX-Dependable Hawaiian Express – Northern California:
The cutoff for the Honolulu and Guam Sailing of May 31 is Thursday, May 26 at noon for both hazardous and non-hazardous freight.

DHX-Dependable Hawaiian Express – Seattle: There is no sailing affected by this holiday.
Matson’s Hawaii and Guam Service port facilities will observe the Memorial Day holiday on Monday, May 30, with hours of operation as follows: 

Matson's Customer Service Center will be closed on May 30 and will reopen on May 31.

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Hawaii Interisland Fuel Price Adjustment

We were informed by Young Brothers, Hawaii’s interisland barge service, that effective May 6, 2022 their current Fuel Price Adjustment increased from 4.19% to 5.37%.

In keeping with our policies, we are herein giving our Customers 30 days’ notice as DHX-Dependable Hawaiian Express will be absorbing the increase for the first 30 days. Our LCL (Less Than Container Load) Interisland rates will increase by $.04 per cubic foot effective June 13, 2022.

Warehousing and Storage

We have palletized goods storage capabilities in Honolulu, Maui, Kona, and Guam. Our customers are able to monitor inventory levels, ship an order with same day/next day delivery, and use our facilities as a potential “back of the store.” You can increase your retail selling space or free up your workspace in your existing facility and have supplies arrive as you need them. For further information, please contact Eli Forkner at 800-488-4888 extension 1740.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com to see our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.

Tell Us How We’re Doing

We would love to hear your feedback! We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers! 

https://www.trustpilot.com/review/dhx.com

COVID-19 Consideration

DHX remains committed to protecting the safety and health of its employees, customers, and vendors during the pandemic. As a multi-location transportation service provider, we have implemented and standardized policies across the board to ensure we are compliant with State and Federal mandates and follow CDC guidelines to prevent the spread of COVID-19.  


We wish you all to be safe and healthy from our hearts to yours!


Should you have additional questions, please contact your local office, or our Corporate Customer Service center at 800-488-4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!