News Updates

DHX - Dependable Hawaiian Express

2/2/2024

NEWS UPDATE

Dear Valued Customer,

We are providing the following for your information:

Holiday Schedules

The offices listed below will be closed for the holidays as follows:

Please remember that certain offices are across the International Dateline. The dates above are their dates, not the actual U.S. date.

Guam, CNMI, and Micronesia Service Rates for 2024

Matson Navigation Company (“Matson”) announced that to offset the significantly higher costs all businesses have incurred, service rates for their Guam, CNMI, and Micronesia service will increase by the following increments effective February 4, 2024:

West Bound                                                          East Bound

Per Container                              $100                  Per Container                              $100

Terminal Handling Charge         $150                  Terminal Handling Charge        $90                                

W/M                                           $11                    W/M                                           $11

Vehicle                                      $100                 Vehicle                                        $100

Hazardous Cargo                        $25                    Hazardous Cargo                        $25

Hazardous Truck                        $25                    Hazardous Truck                         $25

As a result, our Guam, CNMI, and Micronesia rates will increase by similar amounts for FCL-Full Container Loads. For LCL-Less-than-Container Load cargo, our Customer rates will be raised based on various factors, including the commodity, density, and current costs. These changes will occur with shipments sailing on or after February 4, 2024. Please get in touch with your Salesperson to discuss any adjustments to your current rate levels.

We thank you in advance for your understanding. Should you have any questions, don't hesitate to contact your local Salesperson or our Customer Service Support Center at 1-800-488-4888 or 1-310-537-2000, Ext. 2020.

Airfreight

DGX is one of the most respected air freight service providers, serving global air destinations through most airports, to and from any point in the United States, as well as between foreign points. Our air service offers the highest quality of global air freight service available within the air cargo industry. Shipments from 1 lb. to 10,000 lbs. or more can easily move door to door or door to airport.

Whether oversized, heavyweight, or hazardous materials, we ensure that the integrity of your shipment is maintained throughout the carriage. DGX is fully compliant with all U.S. Government agency rules and regulations, including TSA, DHS, and FAA, and is also IATA licensed.

For more information, please contact one of our air team members at 800.700.3858 (U.S. only) or email us at air@dgxglobal.com.

We look forward to serving you!

Project Cargo

Shipping oversize or heavy cargo, or require unique solutions from origin to destination worldwide? As a premier service provider, we understand specialized project needs and can offer the fastest, safest, and most economical method of moving your goods. DHX has an unsurpassed ability to handle all integral parts of the process, from trucking companies to crating, warehousing, loading companies, port stevedoring, ocean carriers, and more. 

For a rate quote or more information, please contact a Project Specialist at 800.488.4888 (U.S. only) or 310.537.2000, Ext. 1208, or email us at projects@dhx.com.

Warehousing and Storage

Do you need short or long-term storage and distribution services in Hawaii?

Our DHX-Dependable Hawaiian Express facilities are conveniently located across the Hawaiian Islands in Honolulu (Oahu), Wailuku (Maui), and Kona (the Big Island), as well as Guam, to provide you with a simple solution for order fulfillment. For further information, please contact Eli Forkner at 800.488.4888, Ext. 1740.

DHX Blog – Shipping Insights

We encourage you to visit our blog at www.dhx.com for our latest updates, progress, helpful hints, and shipping insights. Once there, you can access links to our other social media pages, where we share company items we believe are newsworthy.

Tell Us How We’re Doing

We use Trustpilot, an online platform for sharing customer experiences. Please visit our Trustpilot page and let us know how we are doing. Your feedback will guide us to improve our service to you and others - our customers. We would love to hear your feedback!  

https://www.trustpilot.com/review/dhx.com

Should you have additional questions, please contact your local office or our Corporate Customer Service Center at 800.488.4888, Ext. 2020, or email us at custserv@dhx.com.

Thank you for your business - we appreciate it!